Please check your spam folder if you haven't received any emails from us. We send out all orders within 24 hours after the order has been placed and at the same time you should receive your order confirmation and tracking number via email.  Sometimes the emails end up in the spam folder by accident.

If you're still unable to locate your email, please reach out to us via live chat or by contacting our support team here.

We offer returns on all our products. Get a refund by returning the item to us by mail within 14 days of recieving the products. Make sure to write the order number on both the outside and the inside of the package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only offer returns and refunds on physical products.

To initiate a refund or return, please contact our support team through our Helpdesk.

Read more in our Return Policy.

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Contact us at our Helpdesk.

Read more in our Warranty Policy

24 Months from the date the order was placed. 
Read more in our Warranty Policy

Either by chatting to our Ai Assistant or by clicking here. We answer all Emails within 24 hours all year round.


Yes, CompassNature offers Free Shipping Worldwide for all of our products.

We have a processing time of 1-3 days to quality-check and package your items before they are shipped.

You will always receive an automatic order confirmation once your order is placed, along with an email containing delivery information when your package is shipped. If you do not find it in your inbox, please check your spam folder or other folders besides your primary inbox.

You can use the tracking number to monitor the route of your order using our tracking pages.

We have a processing time of 1-3 days to quality check and package your items before they are shipped.

After the quality check and packaging, your package will be sent with trackable delivery and is estimated to arrive within 5-14 business days.

Products that include a separate battery/powerbank, require a more secure shipping method, which may result in a longer delivery time of up to 10-20 days in total.

We have partnered with DHL Express, USPS, FedEx and many more shipping companies in order to make our deliveries as fast and smooth as possible. You will receive a tracking number when your order has been shipped and you can monitor its route from our Tracking pages.

CompassNature offers secure payment methods and you can choose to pay with: Visa, Mastercard, Maestro, American Express, ClearPay, AfterPay iDEAL, Google Pay, Apple Pay, Shop Pay, Bancontact or PayPal.


Please click the Chat icon down in the right corner and our Ai Assistant will help you right away. Or get in touch with us here.

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

You can contact us here.

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number, and your order status will change to "Fulfilled."

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at

To redeem a promotion, simply enter the code you received in the box titled "Discount Code" during the checkout process. Please note only one discount code can be applied per order.

After your order is dispatched, you will receive a shipping confirmation e-mail containing the tracking number . You track your package here.

Orders are generally processed within 1-3 days. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

- We were unable to obtain a proper credit approval for your purchase.

- We were provided a credit card billing address that could not be verified with your credit card issuer.

Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.

Unclaimed goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently 29.9 USD. If the cost of the product does not exceed 29.9 USD, we reserve the right to keep the entire amount for the purchase.


We periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact our Customer Service by sending an Email here.

Scroll to the bottom of the page to and enter your Email to sign up for our email newsletter. Once registered, you'll be able receive emails about new products, special promotions, and exclusive offers for subscribers.

You can unsubscribe from the CompassNature mailing list at any time. Simply select the "Unsubscribe" link at the bottom of any email.

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

If you have a question that's not answered in our FAQs, we want to hear it. Simply send your question to us here or ask our Ai Assistant in the chat.