FAQ

Find Your Answer Down Below

CUSTOMER SUPPORT

I'm not recieving any emails from you!

Please check your spam folder if you haven't received any emails from us. We send out all orders within 24 hours after the order has been placed and at the same time you should receive your order confirmation and tracking number via email.  Sometimes the emails end up in the spam folder by accident. If you're still unable to locate your email, please reach out to us via live chat or by emailing our support team at Support@Compassnature.com

How do i return my product?

We offer returns on all our products. Get a full refund by returning the item to us by mail within 60 days of receiving the order. Make sure to write the order number on both the outside and the inside of the package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only offer returns and refunds on physical products. Digital products (e-books or courses) are not eligible for returns or refunds. 

Read more in our Return Policy.

My product is broken. What do i do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Read more in our Warranty Policy

How long is the warranty?

24 Months from the date the order was placed. 
Read more in our Warranty Policy

How do i get in touch with the support?

Either by chatting with us by clicking the Blue Icon down in the right corner or by Email Support@Compassnature.com
We answer all Emails within 24 hours all year round.

SHIPPING & PAYMENT

Do you ship overseas?

Yes, CompassNature offers Free Shipping Worldwide for all of our products.

When will my order be shipped?

All orders are shipped out within 24 hours and you will receive a confirmation email with your tracking number within 48 hours of placing your order. You can use the tracking number to monitor your order's route using our Tracking Pages. If you are having trouble locating your confirmation email, please have a look in your spam folder as it sometimes ends up there by mistake or reach out to our support team.

Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

When can i expect to recieve my package?

Estimated shipping time is between 5 and 16 days depending on where you are in the world.

*Due to the ongoing *Covid-19-crisis* our handling and shipping time is a bit longer than usual. We thank you for your patience and understanding during these hard times.*

What shipping carriers do you use?

We have partnered with DHL Express, USPS, FedEx and many more shipping companies in order to make our deliveries as fast and smooth as possible. You will receive a tracking number when your order has been shipped and you can monitor its route from our Tracking pages.

What payment methods do you use?

CompassNature offers secure payment methods and you can choose to pay with: Visa, Mastercard, Maestro, American Express, Klarna, iDEAL, Google Pay, Apple Pay, Shop Pay, Bancontact or PayPal.

ORDERS

What if I am having trouble ordering from your online store?

Please click the Chat icon down in the right corner and we will help you right away. Or send an Email to Support@Compassnature.com

I need to change something on my order. How can i do that?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

You can find our contact info in Contact Us

My order status says "Unfulfilled." What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number, and your order status will change to "Fulfilled."

Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

How do i apply my discount code?

To redeem a promotion, simply enter the code you received in the box titled "Discount Code" during the checkout process. Please note only one discount code can be applied per order.

Where is my order?

After your order is dispatched, you will receive a shipping confirmation e-mail containing the tracking number . You track your package here.

Why is my order delayed?

Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

- We were unable to obtain a proper credit approval for your purchase.

- We were provided a credit card billing address that could not be verified with your credit card issuer.

Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.

*Due to the impact of COVID-19 and increased order volumes, orders may be delayed.*

OTHER

What if the product I ordered on the site looks different than the product I recieved?

We periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact our Customer Service by sending an Email to Support@Compassnature.com.

I'd like to be added to your mailing list. What do i do?

Scroll to the bottom of the page to and enter your Email to sign up for our email newsletter. Once registered, you'll be able receive emails about new products, special promotions, and exclusive offers for subscribers.

How can I be removed from your mailing list?

You can unsubscribe from the CompassNature mailing list at any time. Simply select the "Unsubscribe" link at the bottom of any email.

Is my information secure?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

What if I didn't find my question here?

If you have a question that's not answered in our FAQs, we want to hear it. Simply send your question to Support@Compassnature.com or reach out to us via our Live Chat.