Obtain a refund by returning the item to us via mail within 14 days of receiving the order. Be sure to include the order number and your name on the inside of the package.

This is applicable under the condition that the product(s) are returned in their original packaging and new condition, carefully packaged for the return.

To start a return, please contact us
Read more in our Return Policy


Our products are made according to the high-quality standards of CompassNature. Nonetheless, your product is covered by our limited, 24-month warranty against any defects in manufacturing.

Read more in our Warranty Policy