Warranty & Complaints

Warranty

Thank you for your interest in CompassNatures products and services. This limited warranty applies to physical goods, and only physical goods, purchased from CompassNature ("physical goods").

What does this limited warranty cover?

This limited warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, CompassNature will repair or replace, at no cost, products or parts of a product that prove defective due to improper material or workmanship.

What will we do to correct problems?

We will either repair the product at no charge, using new or refurbished replacement parts. If the product cannot be repaired, we will send you a new product at no extra cost.

How long does the coverage last?

The warranty period for physical goods purchased from us is 2 years from the date of purchase. A replacement product or part assumes the remaining warranty of the original product or 2 years from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This limited warranty does not cover any problems caused by: conditions, malfunctions, or damage not resulting from defects in material or workmanship.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

You can do this easily by emailing us at: support@CompassNature.com

Claims

At CompassNature, we are committed to ensuring customer satisfaction and delivering high-quality products. If you need to make a claim, please follow the process below.

CompassNature follows consumer protection laws and provides a three-year claim right to you as a private customer. As a consumer, you have the right to make a claim within three years from the purchase, but within a reasonable time (two months) from when a defect is discovered. Claims can be made by contacting our customer service. Be prepared to provide relevant information for us to handle your claim.

In the event of a claim, CompassNature covers the shipping costs, including any replacement delivery. Therefore, it is important to use the shipping documents sent by CompassNature. If you choose to cover the shipping costs yourself and how the item is returned to us, you are also responsible for the item until it reaches us, including during transport. Products returned as cash on delivery or with a payment request will not be accepted by CompassNature.

For the item to be considered defective, the defect must be original. An original defect is one that existed when you purchased or received the item. The defect does not need to appear immediately; it can be an original defect even if it appears after some time. The item is not considered defective if you caused the defect, for example, by using it incorrectly.

If you wish to make a claim, please do so via email or our phone number below. For faster assistance, we recommend using our email.

Email: support@CompassNature.com
Phone: +44 7441427081

For faster processing of claims, please contact us via email at support@CompassNature.com. We strive to resolve your issue as quickly and efficiently as possible to ensure your satisfaction.

If you are sending a return to us, we recommend using a trackable shipping option. You are responsible for the item until it reaches us, including during transit. Products sent COD or with a collection fee will not be accepted by CompassNature. To ensure assistance with a return, we recommend saving the receipt and tracking number in case your package is lost, as we cannot assist you with a refund without this information.

Packages should be sent to the following address:
PU LAN COMMODITY TECHNOLOGY CO., LTD
PL-DROPSHIPPING R12 Victoria Mall No 125 GuanHui Road, ZhangMuTou Town,
Dongguan City, Dongguan Province 523000, China