CONTACT US
Please contact us via Email or drop us a line through the contact form. We are always looking for feedbacks and comments from you to improve our quality of service. We focus heavily on giving you the best customer support possible and will always reply within 24 Hours.
*Please note*
If you do not hear from us within 24 hours, Please check your spam folder for our reply as emails sometimes end up there by mistake.
Shipping
We have a processing time of 1-3 days to quality-check and package your items before they are shipped.
You will always receive an automatic order confirmation once your order is placed, along with an email containing delivery information when your package is shipped. If you do not find it in your inbox, please check your spam folder or other folders besides your primary inbox.
You can use the tracking number to monitor the route of your order using our tracking pages.
We have a processing time of 1-3 days to quality check and package your items before they are shipped.
After the quality check and packaging, your package will be sent with trackable delivery and is estimated to arrive within 5-14 business days.
Products that include a separate battery/powerbank, require a more secure shipping method, which may result in a longer delivery time of up to 10-20 days in total.
After your order is dispatched, you will receive a shipping confirmation e-mail containing the tracking number . You track your package here.
Product
We offer returns on all our products. Get a refund by returning the item to us by mail within 30 days of purchasing the order and within 14 days of recieving the products. Make sure to write the order number on both the outside and the inside of the package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only offer returns and refunds on physical products.
To start a refund or return, Please contact us in our live chat or by email at support@compassnature.com
Read more in our Return Policy.
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Contact us at support@compassnature.com
Read more in our Warranty Policy
Unclaimed goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee, currently 29.9 USD. If the cost of the product does not exceed 29.9 USD, we reserve the right to keep the entire amount for the purchase.
If you have received a faulty or incorrect product, please contact us through our contact form or send us a message to our support email Support@CompassNature.com, and we will assist you as soon as possible.
