Our policy is valid for 30 days. If 30 days have passed since your purchase, or 14 days since your parcel was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same new condition that you received it. It must also be in the original packaging and sent well packaged.
The item should be returned to us as soon as possible, and it is the customer's responsibility to ensure that the return is received by us within 14 days from the date you notified us of your intention to exercise your right of refund. The item should be packaged well, in new condition, and in its original packaging.
To initiate a refund or return, please contact our support team through our Helpdesk.
Do not return your purchase to the sender.
Additional non-returnable items:
- Some health and personal care items
Hygiene items such as socks, support socks, Face cover headwear and compression tights are not eligible for returns. To return these products, the packaging must be unopened and the product must be un-tested. For example, a 5-pack of support socks must be unworn for the packaging to be considered unopened. These items cannot be exchanged for a different size if they have been tried on.
When using our quantity discount, the discount will no longer apply in case of a return of one or more of the products. This is regulated before we issue a refund to you as a customer.
For example, if you buy 5 items and receive a 20% discount, and then return two of those items, the 20% discount will no longer apply to the purchase. The refund will be adjusted automatically before we issue it to you.
Therefore, you cannot purchase 5 items to receive the discount and then return one of them, as this will result in the discount being forfeited.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If a product is returned to us and is damaged, used, or in an unacceptable condition or if the instructions above have not been followed, we will not be able to give you a refund and we may need to send it back to you (and you will be responsible for the shipping costs). Alternatively, at our discretion, we may reduce your refund to reflect the value of a product.
This does not affect your statutory rights.Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Packages not collected:
Unclaimed goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee currently 29.9 USD. If the cost of the product does not exceed 29.9 USD, we reserve the right to keep the entire amount for the purchase.