Shipping & Delivery

CompassNature Offers Free Trackable Shipping on All Products

We partner with DHL Express, Postnord, Early Bird, and many other shipping companies to make our deliveries as fast and smooth as possible.

You will always receive an automatic order confirmation when the order is placed, as well as an email with delivery information once the package has been shipped. If you don't find it in your inbox, please check your spam or other folders besides your primary inbox.

You can use the tracking number to monitor your order's route using our tracking pages.

Your package will be delivered to your mailbox or door. If delivery to your address is not possible, the package will be left at your nearest postal agent, and you will be notified via email or SMS.

We have a processing time of 1-3 days to conduct a quality check and package your items before they are shipped.

After the quality check and packaging, your package will be sent with trackable delivery, with an estimated delivery time of 5-14 business days.

Products that include a separate battery or power bank require a safer shipping method, which may result in a longer delivery time of up to 10-20 business days.

All our products are packaged and shipped directly from our own warehouse in Asia. This allows us to offer you the best products at the most competitive prices.

No customs fees apply within EU Market.

Please wait up to 20 business days before contacting customer service about a missing order.

If you have any questions regarding your shipment, do not hesitate to contact our customer service via email: Support@CompassNature.com

Note: We aim to deliver within the aforementioned times, but delivery dates are not guaranteed as deliveries are handled by third parties. Orders will be processed in accordance with the terms of sale.

We cannot change the delivery address for orders that have already been shipped.

DAMAGED SHIPMENTS

If a product/shipment is damaged during transport, this should be reported to the shipping company as soon as possible, usually through the delivery point/distributor. For externally visible damage, this should be reported upon receipt, while hidden damage should be reported within 5 days of receipt. Failure to report transport damage within this time forfeits the right to claim on the product, as it cannot be proven how the damage occurred after the fact.