CompassNature offers Free Trackable Shipping on all our products.
We have partnerships with DHL Express, Postnord, Early Bird, and many other shipping companies to ensure our deliveries are as fast and smooth as possible.
You will always receive an automatic order confirmation once your order is placed, along with an email containing delivery information when your package is shipped. If you do not find it in your inbox, please check your spam folder or other folders besides your primary inbox.
You can use the tracking number to monitor the route of your order using our tracking pages.
We have a processing time of 1-3 days to quality check and package your items before they are shipped.
After the quality check and packaging, your package will be sent with trackable delivery and is estimated to arrive within 5-14 business days.
Products that include a separate battery/powerbank, require a more secure shipping method, which may result in a longer delivery time of up to 10-20 business days.
Please wait up to 20 business days before contacting customer service regarding a missing order.
If you have any inquiries regarding your shipment, please don't hesitate to contact our support team through our helpdesk by clicking here: Helpdesk,
or by messaging our AI chat assistant located in the bottom right corner.
We respond to all email messages within 24 hours, year-round.
If a product/shipment has been damaged during transport, this should be reported to the shipping company as soon as possible, usually through the collection point/distributor. Visible external damages should be reported upon receipt, while hidden damages should be reported within 5 days of receipt. Failure to report transportation damage within this time frame forfeits the right to claim on the product, as it cannot be proven afterward how the damage occurred.